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Shipping & Returns

Shipping Policy

Our products are shipped within 2-3 Days using the following carriers: Speed Currier & Indian Postal Services. To return your product, you should mail your product to: Unit#597, Kinfra Industrial Park, Piravanthur, Kollam, Kerala,INDIA, KOLLAM, KERALA 689696. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over Rs.500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return & Exchange Policy

Product can be returned for refund or exchange within stipulated time frame as per law by authorities.

How to Return an Item

Pack the item(s) safely and securely. If items are sent crushed in small packages, or are sent or arrive in poor condition because they have been inadequately packed, we won't be able to give you a refund. 

 

We advise customers to take all the necessary precautions to ensure that their parcels are sent via a secure and reputable courier company and to mark the parcel 'Fragile'.

Processing a Return or Exchange

Once your return is received and inspected, we will send you an email to notify you that your returned item has arrived and to notify you of the approval or rejection of your requested refund or exchange.

If you asked a refund and it is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days of receipt.

If you asked for an exchange, the new order will be dispatched to you within 7 working days within Kerala / within 14 days outside Kerala, but within India. Delivery of exchanged items may be charged at full, unsubsidised rate.

Returning a Faulty Item

In the very unlikely event that your order arrives in less than satisfactory condition your first action should be to call or email us at sales@goldencherryintl.com. It may be necessary to return the item(s) in order for us to determine what party is responsible for the damage. If we determine the fault to be ours or that of our courier your order will be resent at no extra cost, usually within 7 working days within Kerala / within 14 days outside Kerala, but within India.

Faulty items should be returned with their original packaging to our address. Please add a note outlining the reasons for the return of your order. Once we receive your parcel it will be processed along with any other returns and a refund or exchange processed as outlined above.

If we Have Made a Mistake With Your Order

Occasionally, it may be that we make a mistake with your order. If this happens please contact us immediately and we will happily and immediately rectify the problem. However, if the mistake is made on the customer's side, it will be the customer's responsibility to cover additional costs of carriage.

Cancelling an order

If you have not received your order dispatch email, we may be able to cancel your order before it is sent. Email or call us at the first opportunity.

Refusing delivery

In the unlikely event that you wish to refuse your delivery, or it is unclaimed from a pickup point, you will be held responsible for the cost of returning the package to us. Furthermore, we cannot be held liable for any loss or damage incurred by your order during transit back to us.

When your return is back with us, you will be refunded the value of your order, minus any administration or processing fees added by our courier partners.

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